Discord tickets
A Discord ticket bot your mods will actually use
Viewers open a private ticket channel from a panel in your server, your team claims it, and everything is set up from the StreamNeeds dashboard instead of slash-command menus.
Everything a support team needs
Tickets are real private channels in your Discord, with the tools a busy community team relies on.
- Ticket panels with categories
- Pre-open forms with up to five questions
- Claim and close, with private staff notes
- Macros: saved staff replies that can close the ticket
- Routing between Discord categories when a ticket opens, is claimed and closes
- Automation rules for when a ticket opens, is claimed, closes or goes quiet
- HTML transcripts saved on close, with a share link
- A web portal where viewers read and reply to their tickets
Part of the same bot
The ticket bot is the same Discord bot that runs your points, announcements, moderation and verification, so viewers deal with one bot and your mods with one dashboard.
How to set up Discord tickets
Connect your Discord server
Add the StreamNeeds bot to your server from Integrations.
Build a ticket panel
Open Tickets in the dashboard, create a panel and its categories, and add any questions viewers answer before a ticket opens.
Post the panel
Pick the channel and post the panel. Viewers press its button to open a ticket.
Give your team access
Add mods with ticket permission so they can claim, reply with macros and close tickets.
Frequently asked questions
Which plan includes Discord tickets?
- Discord ticketing is part of the Pro plan.
Are tickets saved after they close?
- Yes. A closed ticket saves an HTML transcript with a shareable link.
Can viewers reply without opening Discord?
- Yes. The ticket web portal lets viewers read and reply to their tickets on the web.
Try it on your next stream
Create an account, connect Kick or Discord, and run a hunt tonight.
Discord ticketing is part of the Pro plan.
Keep reading
- The best Discord ticket botsThe best Discord ticket bots in 2026, compared on panels, forms, claiming, transcripts and price. StreamNeeds is our top pick for streamer communities: tickets in the same bot as your points, verification and Kick chat. Checked November 2026.
- A Discord bot wired into your stream, not bolted beside itDiscord bot with slash commands, viewer points shared with Kick, big-win alerts, giveaways, moderation and a full ticketing system for your community.
- Verification gates for your DiscordA Discord verification bot for streamer servers: gate roles and rewards behind account age, time in your server and verified casino details, with moderation and cross-server bans.
- Let your mods run the stream with youGive each mod their own StreamNeeds login with only the permissions they need, plus Discord bans, cross-server bans and bans that follow a viewer's casino account.
- A points economy your viewers can actually spendViewer loyalty points earned on Kick and Discord and spent in a points store, on raffle tickets, slot requests and giveaways. One balance, one viewer identity.