Do I have to set up channels myself?

No. The Set it up for me button builds the Discord side for you.

Can I ask questions before a ticket opens?

Yes, up to five questions on a pre-open form.

Yes. A transcript is saved when a ticket closes.

Can viewers reply on the web?

Yes, through the ticket web portal.

Discord and community

Discord tickets

Handle viewer questions without the DMs. Viewers open private tickets from a panel in your Discord, your team claims and answers them, and everything is set up from the StreamNeeds dashboard.

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Short answer:StreamNeeds Discord tickets are a support ticket system inside Discord. Viewers open private ticket channels from a panel, staff claim and answer them, and the streamer sets everything up from the StreamNeeds dashboard, with a button that builds the Discord side for them.

What it does

Prize claims, payout questions and reports land in your DMs and get lost. Tickets fix that. A panel in your server lets viewers open a private channel with your staff, and a short form collects the details first.

Your team claims tickets, adds private notes, replies with saved macros and closes with a transcript. Routing moves channels between categories, response targets flag tickets that are waiting too long, and automation rules act when a ticket opens, is claimed, closes or goes quiet.

What you get

A ticket panel and private ticket channels
Pre-open forms of up to five questions
Staff notes, claims and saved macros
Routing between categories
Response-time targets and automation rules
Saved transcripts and a web portal for viewers

How it helps every kind of streamer

Small streamer: more engagement

Tickets make even a one-person community feel organised, and viewers trust a stream that answers them properly.

I want to grow

A good support experience turns a confused newcomer into a regular.

I want to make more money

Prize and payout questions answered quickly keep supporters happy and coming back.

Big streamer: run it at scale

With a staff team, claims, routing, macros and response targets keep every ticket answered without double work.

How to set it up

Open tickets in the dashboard and press Set it up for me.
Add your ticket types and forms.
Let your staff claim and answer tickets in Discord.

Frequently asked questions

Do I have to set up channels myself?: No. The Set it up for me button builds the Discord side for you.
Can I ask questions before a ticket opens?: Yes, up to five questions on a pre-open form.
Are tickets saved?: Yes. A transcript is saved when a ticket closes.
Can viewers reply on the web?: Yes, through the ticket web portal.

The full guide

A Discord ticket bot your mods will actually useA Discord ticket bot for streamer communities: ticket panels, pre-open forms, claim and close, staff notes, macros, routing, automation rules, HTML transcripts and a web portal.